Arbitrator I

Euless, Texas

General
Temp to Hire
On-Site
Posted 1 month, 1 week ago
Wage negotiable
W2
Job Description

  • Job Responsibilities:

  • Review customer complaints and mechanic reports about vehicle condition.
  • Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
  • Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
  • Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
  • Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
  • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
  • Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
  • Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
  • Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
  • Interface with all departments involved in the complaint including the fact finding and investigative phases.
  • Screen and input all qualified vehicles for post-sale inspection.
  • Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • Job Requirements:

    Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 3-5 years of automotive related experience or, mechanical or body shop experience with complaint recording and resolution preferred.
  • Strong verbal and written communication and organization skills required.
  • Effective report writing and composition skills preferred.
  • Working knowledge of federal and state laws regarding arbitration of vehicles.
  • Regularly required to stand, walk, reach, talk and hear.
  • Frequently required to stoop, kneel, crouch, squat, and climb.
  • Ability to lift 1-20 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

    Hybrid Schedule:
    Monday thru Thursday at auction and remote on Friday, 9 to 5 daily. 

    • Job Summary
    CATEGORY
    General
    LOCATION
    Euless, Texas
    PAY RATE
    Wage negotiable
    EMPLOYMENT TYPE
    Temp to Hire
    W2
    POSTED
    November 7, 2025
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    Back to Jobs
    Job Summary
    CATEGORY
    General
    LOCATION
    Euless, Texas
    PAY RATE
    Wage negotiable
    EMPLOYMENT TYPE
    Temp to Hire
    W2
    POSTED
    November 7, 2025