Administrative Support

Administrative Support 

Location: Hudson, MA
Schedule: Monday – Friday, 8:30 AM - 5:00 PM
Pay: $18.10 per hour

Position Summary

We are seeking a reliable and detail-oriented Administrative Support I professional to provide office and operational support within a fast-paced Final Mile environment. This role requires strong communication skills, organization, and the ability to multitask while maintaining a high level of customer service and professionalism.

Key Responsibilities

• Prepare and audit route paperwork for next-day deliveries

• Answer inbound calls from customers and delivery teams

• Resolve customer concerns in a professional and timely manner

• Communicate with vendors regarding damaged shipments or replacement orders

• Respond to emails and manage pending delivery orders

• Provide order updates and status reports to Logistics Coordinators

• Monitor delivery routes and assist drivers remotely during their shift

• Contact drivers to help resolve route issues when needed

• Follow up with customers to gather feedback on their delivery experience

• Complete POD and EPOD documentation

• Process freight shipments and returns to vendors (RTVs)

• Print warehouse pull sheets and track daily activity

• Maintain and update inventory records

• Ensure orders are updated accurately for billing

• Prepare nightly closing reports and maintain documentation

• Assist with warehouse support tasks when needed

• Operate forklift or clamp truck equipment (certification required)

Qualifications

• High school diploma or equivalent (post-secondary education a plus)

• Proficient in Microsoft Office (Word, Excel, etc.)

• Prior customer service experience preferred

• Strong written and verbal communication skills

• Detail-oriented with strong organizational and time management skills

• Ability to multitask in a fast-paced office environment

• Must be able to work evenings and Saturdays if business needs require

• Must pass pre-employment background check

• Accountable, dependable, and able to work independently

• Maintain a professional and safe work environment
  
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